Eligibility for Returns
Items can be returned within 7 days of delivery.

The item must be unused, unworn, and in its original packaging.

Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items
The following items cannot be returned or refunded:

Sale or discounted items

Used or damaged products

Items without original packaging or tags

Personal care items (if applicable)

3. Return Process
To initiate a return:

Email us at [insert email address] or WhatsApp us at [insert number] within 7 days of receiving the product.

Provide your order number and reason for return.

Once approved, we’ll guide you on how to send the item back.

Note: Return shipping costs are the customer’s responsibility unless the item received is damaged or incorrect.

4. Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund status.

If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping charges are non-refundable.

5. Exchanges
We offer exchanges only for items that are damaged, defective, or incorrect.

Contact us within 48 hours of delivery for exchange requests.

6. Late or Missing Refunds
If you haven’t received a refund after the specified time:

Check your bank account again

Contact your credit card company or payment provider

Still need help? Reach out to us at [insert email address]

7. Contact Us
We’re here to assist you with any return, exchange, or refund inquiries:
📧 Email: jacobandjamesllc@gmail.com

📞 WhatsApp/Call: [insert phone number]