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As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Refund and Returns Policy
Eligibility for Returns
- Items can be returned within 7 days of delivery.
- The item must be unused, unworn, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Sale or discounted items
- Used or damaged products
- Items without original packaging or tags
- Personal care items (if applicable)
3. Return Process
To initiate a return:
Email us at jacobandjamesllc@gmail.com or WhatsApp us at +16573905592
within 7 days of receiving the product.
Provide your order number and reason for return.
Once approved, we’ll guide you on how to send the item back.
Note: Return shipping costs are the customer’s responsibility unless the item received is damaged or incorrect.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund status.
If approved, your refund will be processed within 5-7 business days to your original payment method.
Shipping charges are non-refundable.
5. Exchanges
We offer exchanges only for items that are damaged, defective, or incorrect.
Contact us within 48 hours of delivery for exchange requests.
6. Late or Missing Refunds
If you haven’t received a refund after the specified time:
Check your bank account again
Contact your credit card company or payment provider
Still need help? Reach out to us at [insert email address]
7. Contact Us
We’re here to assist you with any return, exchange, or refund inquiries:
📧 Email: jacobandjamesllc@gmail.com
📞 WhatsApp/Call: +16573905592